Terms of Use

Table of Contents

1. General
2. Prices and Payment Terms
3. Partner Program
4. Web Hosting
Hosting Plan Server Resource Limitations
5. Domains
6. Web Services
7. Service Duration
8. Limitation or Termination of Subscription
9. Damages and Compensation
10. Data Protection
11. Technical Support
12. Prize Contest
13. Violation of Terms
14. Change of Parties in the Contractual Relationship
15. Dispute Resolution
16. Changes to Terms and Conditions

1. General

1.1. These Terms of Business constitute a legal agreement between an individual natural or legal person (hereinafter referred to as "subscriber") and the business entity Avant.Si d.o.o. (hereinafter referred to as "provider").

Upon submission of an order, it is considered that the subscriber is familiar with the terms of use, which are publicly published on the provider's websites.
The relationship between the provider and the subscriber is governed by the applicable legislation and the conditions listed below.

1.2. The subscriber agrees that they meet the legally required age to enter into this agreement.

1.3. The subscriber undertakes to keep all contact information and data required for issuing invoices for services rendered up-to-date and accurate. The subscriber understands and agrees that they manage their data independently in the My NEOSERV Client Portal, which is provided for use and whose operation is ensured by the provider.

1.4. The subscriber undertakes to regularly monitor the email address provided when ordering services.
The subscriber undertakes to regularly inform the provider about changes to the email address that they regularly use. The subscriber understands and agrees that they can always update their email address themselves using the My NEOSERV Client Portal.
Due to the nature of email technology, the provider is completely exempt from responsibility for the fact that certain messages and/or notifications sent to the subscriber's email address may arrive in the spam folder (so-called "spam" or "junk").

1.5. The subscriber is aware that the provider publishes notices regarding the provider's services on the provider's websites.

1.6. In accordance with Directive 2010/45/EU and the amended Article 84 of the Value Added Tax Act - ZDDV-1 (Official Gazette of the RS, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83/12), as of 01.01.2013, equal treatment of paper and electronic invoices is introduced. By submitting an order on the provider's website, the subscriber agrees that all pro forma invoices, invoices, and other documents will be sent to them in electronic form.

A subscriber who wishes to receive an invoice in paper form as well can communicate this subsequently. For each invoice sent via regular mail, administrative costs in the amount of 5.00 EUR + VAT will be charged.

2. Prices and Payment Terms

2.1. Prices published on the provider's websites are in EUR (€) and already include 22% VAT, unless otherwise stated.

2.2. Offer / Pro Forma Invoice
To use the provider's services, a prepayment is required for a specific time period, which the subscriber makes based on the received pro forma invoice.
The subscriber receives the pro forma invoice via email to their email address in HTML format, and it is also available in PDF format, which is available for download in the My NEOSERV Client Portal, access to which is provided by the provider.

If the pro forma invoice contains an incorrect amount and/or service specifications, the provider has the right to correct the errors and notify the subscriber. The subscriber agrees to comply with the corrected pro forma invoice or withdraw from the offer.

The subscriber agrees to meet their obligations from the subscription relationship within the period specified on the pro forma invoice. If the subscriber wishes to change the payment period, they must inform the provider before the expiration of the currently purchased period via electronic or regular mail.

The subscriber accepts the offer by completing the transaction, which the provider records in their system.

2.2.1. Due to the nature of services (especially domains and SSL certificates), whose prices are influenced by foreign providers, certain offers (pro forma invoices) may have a shorter validity period than stated on the pro forma invoice itself. The provider reserves the right to change the offer at any time without notifying the subscriber. In any case, the provider will try to notify the subscriber of this, if feasible.

2.3. Order Fulfillment
The ordered services will be performed when the provider records the transaction in their system. The provider notifies the subscriber about this to the email address that the subscriber provides when placing the order.

Due to the nature of the services provided by the provider, the subscriber understands and agrees that the provider does not guarantee that the ordered services will be successfully performed after the recorded transaction. If, in this case, the provider and the subscriber do not agree otherwise, the provider will refund the paid funds to the subscriber in accordance with the payment method with which the transaction was executed.

The provider issues an invoice for the service performed based on the pro forma invoice (offer) and the recorded transaction or, exceptionally, the provided transaction confirmation. The invoice contains the data that the subscriber entered when ordering services. The subscriber later edits this data independently in the My NEOSERV Client Portal provided by the provider.

2.4. Extension of Ordered Services
All services are valid until the date specified on the offer (pro forma invoice) and invoice.
At least 30 days before the service validity expires, the provider sends the subscriber a pro forma invoice (offer) for extension via email.
If the provider records a transaction in accordance with the issued pro forma invoice, it is considered that the subscriber wishes to extend the services.
If the provider does not receive a transaction in accordance with the pro forma invoice by the pro forma invoice expiry date or at least by the service expiry date, it is considered that the subscriber does not wish to extend the service.

If the hosting plan is not extended, it ceases to function the day after expiration.
In the case of non-extension of the domain, the exact time and date of expiration is determined by the supreme registrar of the individual domain extension and not by the provider.
In the case of non-extension of the SSL certificate, the exact time and date of expiration is determined by the supreme issuer of the individual SSL certificate and not by the provider.

In the case of a transaction based on a pro forma invoice after the actual expiration of services, the subscriber is not entitled to an additional extension of services for the period between the expiration of services and the date of the transaction, as this is an extension of an existing offer. Furthermore, the nature of domain registration and SSL certificate services technically and physically prevents the provider from doing this.

2.5. Cancellation and Termination of Ordered Services
The subscriber can cancel the service by notifying the provider via email or phone number listed on the provider's website.
In any case, it is also considered a cancellation of the service if the pro forma invoice for the extension of services, which is forwarded to the subscriber, is not paid within the period specified by the pro forma invoice.

2.6. Promotions and Discount Codes
Only one discount code can be applied per order.
Promotions and discount codes cannot be used to extend existing services, unless specifically stated during the promotion.
Promotions valid for the 1st (first) year cannot be used multiple times, as the promotion is tied to an individual service; this applies to services offered by all brands managed by the provider.
The promotion for the 1st (first) year for domains can only be used once for each domain. For a domain for which the service of transfer and extension of the domain at a promotional price has already been performed in the past, the regular price for extending the domain will be applied during re-transfer and extension of domains.

2.7. Promotion - Free Data Transfer from Old Provider
In the case of a newly placed order for web hosting, the provider offers the service of free data transfer from the subscriber's old environment to the provider's environment.
The provider reserves the right to offer this service only if the subscriber uses software in the old environment that is compatible with the provider's software.
The provider reserves the right to limit the data migration service to 1 website with 1 MySQL database and up to 2 email addresses or to 1 working hour (60 minutes) or up to 2 GB of data.
The provider reserves the right to refuse migration of email boxes that do not comply with the terms of use under point 4.3.
The offer for free data transfer applies only to data that is not already hosted on the provider's environment.
In case of the need for re-migration of data that the provider has already freely transferred in the past or that has previously been hosted on the provider's equipment, the provider reserves the right to charge for the transfer in accordance with the price list.

2.8. Promotion - Guaranteed Lowest Price for 1000+ Domains in Slovenia

2.8.1. The provider guarantees the subscriber the lowest price among competitive providers in Slovenia for the registration of 1000+ domain extensions listed in the provider's price list.

A competitive provider is considered to be any company registered in Slovenia that:
A) offers a domain registration service,
B) allows online domain ordering and management,
C) has a publicly accessible domain price list.

The domain registration service must be identical to the domain registration offer in the provider's offer and available at the same time and under the same conditions.

2.8.2. The provider must be able to view the competitive price list with all offer details. This can be via a publicly accessible web link (e.g., the competitive provider's website) or in the form of a forwarded offer in PDF format to the provider's email address.

Based on this, the provider will forward an appropriately corrected offer to the subscriber within 1 business day at the latest.

2.8.3. The promotion is also valid for 14 days after the order is fulfilled or the transaction is completed. The subscriber only forwards the appropriate competitive price list to the provider, where a lower price than the provider's is evident, and the provider will deposit the price difference to the subscriber as credit in the partner program, where the subscriber can independently use the funds to order new or extend existing services.

Forwarded offers where there is a possibility of abuse cannot be considered by the provider, and the provider reserves the right to verify the offer directly with the competitive provider.

3. Partner Program

3.1. Participation in the Partner and Promotional Program
Only legal entities or adult natural persons can participate in the partner program, regardless of whether they use the provider's services or not.

3.2. Method of Participation in the Partner Program
Each subscriber has their own partner link, which is visible in the My NEOSERV Client Portal. Through this link, the subscriber directs visitors to the provider's website. 30 days after payment of the order that visitors place through the provider's website, the subscriber automatically receives a 25% commission. The commission applies to the web hosting service. The commission is calculated based on the amount without VAT. The history of successfully realized orders and the commission status are always visible in the My NEOSERV Client Portal.

3.3. Method of Participation in the Promotional Program
The subscriber can upload proof of a promotional activity through the My NEOSERV Client Portal. The provider undertakes to review the proof and promotional activity within 5 business days and, at their own discretion, decide whether the promotional activity complies with the given instructions.
The provider reserves the right to reject any promotional activity without additional explanations.

The subscriber understands and agrees that if the promotional publication is removed, deleted, or otherwise changed within 120 days after the provider's confirmation, the provider has the right to demand reimbursement of costs or appropriately reduce the payout.
The subscriber understands and agrees to use the promotional program in good faith and to publish only content that is in accordance with the provider's vision and in a quantity that is not expressly promotional or excessive.
The subscriber understands and agrees that the provider can disable services that were obtained through inappropriate publications within the promotional program.

4. Web Hosting

4.1. Provider's Responsibilities and Obligations
The provider undertakes to ensure the smooth operation of server systems, to update the server systems' software in a timely and reasonable manner, to inform subscribers about major updates with news on websites (in certain cases also via email), to fix any errors in the shortest possible time, and to ensure data security.

Due to the nature of the services provided by the provider and due to the nature of internet network operation, the provider cannot guarantee that the services will always be accessible.
The provider is not responsible for the accuracy of data that anyone sends to or from the server.
The provider is not responsible for any lost or damaged data on the server.
The provider is not responsible for any direct or indirect damage arising from the use of our services.
The provider disclaims all liability for damage caused by, but not limited to:
- damage or liability arising from service outages of server systems,
- damage or liability arising from increased response time,
- damage or liability arising from non-transmission or incorrect transmission of data,
- damage or liability arising from unauthorized interference,
- damage or liability arising from any (hacker) attack,
- damage or liability arising from unaccepted and/or unsent electronic mail or email server error,
- damage or liability arising from natural and force majeure factors.

The provider is not responsible for data loss, service interruptions, or any outage or data loss that occurred through the fault of a third party, service provider, their clients, or employees.

Server logs (connections to the email server, webmail access, web server connections, etc.) are typically retained for 30 to 60 days, depending on the type of service and the server settings. After this period, they are deleted in accordance with the log rotation policy and can no longer be retrieved.

The subscriber agrees that the provider will periodically manually or programmatically, without prior notice, inspect part or all of the subscriber's content transferred to the leased server space. This allows the provider to additionally contribute to the security of server systems (e.g., searching for inappropriate software, web viruses, etc.). If the provider detects inappropriate program code, the subscriber agrees that the provider will immediately remove it without prior notice to the subscriber.

4.2. Subscriber's Responsibilities and Obligations
The subscriber agrees to be fully responsible for the content on the leased space.
The subscriber agrees not to transfer the following content to the provider's equipment:
- content that is illegal, violent, defamatory, obscene, or otherwise controversial,
- content that contains viruses or hostile computer programs, illegal software, etc.,
- content intended for criminal activities or associations,
- content that falls under protected trademarks, patents, copyrights, or other intellectual property.

The subscriber is aware that the backups made by the provider are a free service for which the provider does not guarantee will always be available. The subscriber further agrees that they will also take care of the backup copies of their data entirely on their own and on their own equipment.

The subscriber is aware that automated processes are constantly running on the shared hosting server to ensure optimal operation of websites and applications. The provider is not obliged to specifically inform the subscriber about the detailed operation and schedule of these processes. These processes include:
- optimization of MySQL databases,
- optimization of image files,
- creation of data backups,
- anti-spam filters that block unwanted messages,
- anti-virus filters that block harmful attachments and/or files,
- blocking IP addresses that make too many mistakes in username and/or password (so-called "brute force" attack),
- blocking HTTP queries that the system detects as malicious (so-called "ModSecurity" system),
- etc.

The subscriber agrees that the use of the web hosting plan will be disabled if it significantly exceeds the performance limitations specified for each plan in point 4.3.

The subscriber agrees that by using any software on the provider's equipment, they also assume the care and responsibility for regularly updating this software for their own security and the security of the entire server environment.

The subscriber agrees to fully pay for any damage caused and consequential additional costs within 14 days of occurrence.

4.3. Limitations
The provider considers the actions listed below as abuse of the server environment.

Unauthorized or prohibited use of the server environment - reading, writing, and performing operations outside the home directory (so-called "home" / root folder").
Excessive exploitation of server system capabilities (server processors, memory, bandwidth, or disk array). The following types of software are not allowed on the server system due to their nature (excessive consumption of server resources):
- chat applications (so-called "chat"),
- game playing applications (so-called "online/web games"),
- file sharing applications (so-called "file sharing / P2P"),
- so-called "proxy" applications,
- applications for displaying advertisements (so-called "banner rotation"), the exception is a reasonable scope of operation,
- web link aggregates (so-called "link farms"),
- web spiders (so-called "crawlers, bots, parsers").
All software that is not pre-loaded on the provider's server must be approved by the provider in case of doubt about excessive consumption of server resources.

Due to the high possibility of abuse, it is not allowed to use the provider's services to enable free hosting, free websites, free domains, or similar services.

Due to the nature of the following services, the primary purpose of using the provider's server environment cannot or must not be:
- serving audio/video content (so-called "audio/video streaming"),
- hosting large galleries of multimedia content (photographs, videos, audio recordings, etc.),
- FTP hosting / sharing (so-called "FTP sharing").

The following content is not allowed on the server system due to its nature:
- pyramid or Ponzi schemes and/or HYIP (so-called "High Yield Investment Programs") programs,
- offensive, obscene, or violent content or content that encourages such activities,
- copyrighted materials,
- software that enables sharing of copyrighted materials (so-called "torrent" sites).

The use of the provider's shared hosting environments is not suitable for hosting test or development versions of web projects.
This is due to excessive consumption of system resources (typically disk usage or CPU utilization) and a higher risk of operational errors that can affect the stability and responsiveness of the shared environment. For hosting test or development versions of software (websites, stores, and applications), VPS environments are recommended, as they are properly isolated from other server environments.

Shared hosting environments are not designed for and do not support running applications that generate continuous, constant system resource usage. Examples of such applications include analytical tools, data collection and processing tools, calculation or data mining tools (miners), etc.

When working with cronjobs (so-called "cronjobs"), which enable automatic execution of functions at specific time intervals, it is forbidden to execute functions more than once every 30 minutes.

The maximum allowed size of an individual attachment that the subscriber transfers to or from the server is 250 MB (White plan), and 1,000 MB for other plans.

Records in one (1) database must not exceed the size of 1 GB (Orange plan) or 2 GB (Green, Blue, and Red plan and all Reseller hosting plans). For Turbo plans, the size of an individual database can be up to 10 GB.

If the subscriber creates their own backup copies of their data, it is not allowed to store these copies on the server system. Your own backup copies of data can be stored on a personal computer or other writable media or web services designed for data storage.
On web hosting plans, it is only allowed to store files that are directly related to the operation of websites. Specifically, this means that web hosting plans are not intended for data archiving but for hosting websites, online stores, and applications. This limitation also includes applications that are intended for uploading and storing files, i.e., video/audio portals, online classrooms, and similar platforms. Since these websites typically generate significantly more data than classic websites, a shared environment (Hosting and Reseller hosting service) is not suitable for hosting these portals.

The subscriber agrees that the provider can temporarily and without notice disable access to the server environment for a certain IP address if they excessively exploit server resources or if the provider can conclude, based on the nature of the access, that it is an abuse of services.

Email Limitations
The maximum allowed size of a mailbox is:
- 500 MB (WHITE plan),
- 1,000 MB (ORANGE plan),
- 2,000 MB (GREEN plan),
- 3,000 MB (BLUE plan),
- 5,000 MB (RED plan),
- 10,000 MB (RESELLER plans).

The size of an individual mailbox must not exceed the space according to the purchased plan. It is possible to expand an individual mailbox to 10 GB.

For a 1-year purchase, the following prices apply (with VAT):
- expansion of mailbox to 1 GB: 0.98 € / month,
- expansion of mailbox to 3 GB: 1.98 € / month,
- expansion of mailbox to 5 GB: 2.98 € / month,
- expansion of mailbox to 10 GB: 4.98 € / month.

For monthly purchases, the following prices apply (with VAT):
- expansion of mailbox to 1 GB: 1.96 € / month,
- expansion of mailbox to 3 GB: 3.96 € / month,
- expansion of mailbox to 5 GB: 5.96 € / month,
- expansion of mailbox to 10 GB: 9.96 € / month.

The size of an individual email message must not exceed 25 MB.

Due to the nature of the service, when using Shared and Reseller hosting, the maximum total amount of disk capacity dedicated to email storage is 40%.

Excessive Email Sending
You can send a message to a maximum of 50 recipients at once. If you are sending a message to more than 50 recipients, you need to use delays between sending.

On all plans, due to protection against automated sending of SPAM messages, the sending limit is set to 30 messages per hour. The subscriber can independently set these limitations in their My NEOSERV Client Portal. The limitations can be relaxed to the following values:
- 50 messages/h (WHITE plan),
- 100 messages/h (ORANGE plan),
- 300 messages/h (GREEN plan),
- 500 messages/h (BLUE plan),
- 500 messages/h (RED plan),
- 200 messages/h (Reseller plans),
- 300 messages/h (M-START plan),
- 500 messages/h (M1 plan),
- 500 messages/h (M2 plan),
- 1,000 messages/h (M3 plan),
- 1,000 messages/h (M4 plan),
- 1,000 messages/h (M5 plan),
- 1,000 messages/h (TURBO plans).

The use of hosting plans is not intended for sending emails to random email addresses. Such activity is considered as distribution of SPAM or unwanted email, which represents an increasing problem on the web. Non-compliance with this rule also represents a violation of the terms of use of our services, which can be sanctioned with a limitation of email use and/or immediate termination of services and cancellation of service use. Mass sending of messages (to more than 5,000 recipients) is prohibited, and the monthly limit of the number of sent messages is 20,000.

File Number Limitation
The maximum number of files on a hosting plan is:
- 10,000 (WHITE plan),
- 75,000 (ORANGE plan),
- 150,000 (GREEN plan),
- 300,000 (BLUE plan),
- 600,000 (RED plan),
- 300,000 (Reseller plans),
- 500,000 (TURBO plan T1),
- 750,000 (TURBO plan T2),
- 1,000,000 (TURBO plan T3),
- 1,250,000 (TURBO plan T4).

The subscriber understands and agrees that if a certain hosting plan exceeds this limitation, the provider no longer creates free backup copies of data on this hosting plan.

Hosting Plan Server Resource Limitations

WHITE plan:
- CPU: 25% (0.25 CPU core, 2.6-3.3 GHz),
- Physical memory size (pMEM): 512 MB,
- Number of simultaneous processes (EP): 10,
- Maximum disk bandwidth (I/O): 512 KB/s.

ORANGE plan:
- CPU: 50% (0.5 CPU core, 2.6-3.3 GHz),
- Number of simultaneous MySQL connections: 50,
- Physical memory size (pMEM): 512 MB,
- Number of simultaneous processes (EP): 15,
- Maximum disk bandwidth (I/O): 1 MB/s.

GREEN plan:
- CPU: 100% (1 CPU core, 2.6-3.3 GHz),
- Number of simultaneous MySQL connections: 50,
- Physical memory size (pMEM): 1 GB,
- Number of simultaneous processes (EP): 20,
- Maximum disk bandwidth (I/O): 10 MB/s.

BLUE plan:
- CPU: 200% (2 CPU cores, 2.6-3.3 GHz),
- Number of simultaneous MySQL connections: 50,
- Physical memory size (pMEM): 2 GB,
- Number of simultaneous processes (EP): 40,
- Maximum disk bandwidth (I/O): 20 MB/s.

RED plan:
- CPU: 200% (2 CPU cores, 2.6-3.3 GHz),
- Number of simultaneous MySQL connections: 50,
- Physical memory size (pMEM): 4 GB,
- Number of simultaneous processes (EP): 60,
- Maximum disk bandwidth (I/O): 20 MB/s.

Packages within RESELLER hosting:
- CPU: 200% (2 CPU cores, 2.6-3.3 GHz),
- Number of simultaneous MySQL connections: 50,
- Physical memory size (pMEM): 3 GB,
- Number of simultaneous processes (EP/NPROC): 40/100,
- Maximum disk bandwidth (I/O): 50 MB/s.

TURBO plan T1:
- CPU: 400% (4 CPU cores, 3.3 GHz),
- Number of simultaneous MySQL connections: 200,
- Physical memory size (pMEM): 6 GB,
- Number of simultaneous processes (EP): 100,
- Maximum disk bandwidth (I/O): 50 MB/s.

TURBO plan T2:
- CPU: 600% (6 CPU cores, 3.3 GHz),
- Number of simultaneous MySQL connections: 200,
- Physical memory size (pMEM): 8 GB,
- Number of simultaneous processes (EP): 200,
- Maximum disk bandwidth (I/O): 50 MB/s.

TURBO plan T3:
- CPU: 800% (8 CPU cores, 3.3 GHz),
- Number of simultaneous MySQL connections: 200,
- Physical memory size (pMEM): 12 GB,
- Number of simultaneous processes (EP): 300,
- Maximum disk bandwidth (I/O): 100 MB/s.

TURBO plan T4:
- CPU: 1000% (10 CPU cores, 3.3 GHz),
- Number of simultaneous MySQL connections: 200,
- Physical memory size (pMEM): 20 GB,
- Number of simultaneous processes (EP): 400,
- Maximum disk bandwidth (I/O): 100 MB/s.

4.4. Hosting Complaint
For web hosting service, in accordance with the Consumer Protection Act (ZVPot), we provide a 90-day trial period, which begins on the first day when the order is placed and within which the subscriber can request a refund for the hosting purchase at any time.

In the case where the subscriber has ordered, in addition to the hosting service, an additional data migration service (migration of website or email from the old provider), which is free when ordering the web hosting service, the provider may, upon the subscriber's withdrawal from the contract, charge the subscriber for the services performed in accordance with the price list.

4.5. Implementation of Marketing Email Campaigns
The subscriber undertakes not to use the provider's services for the distribution of unwanted email. Unwanted email includes all mass or bulk advertising notifications (e.g., more than 500 recipients) to which the recipients of these notifications have not specifically subscribed (so-called "double opt-in").
Unwanted email notifications also include all mass advertising notifications that do not contain the option for easy unsubscription (so-called "Unsubscribe") from these notifications.

5. Domains

5.1. General
The subscriber undertakes to provide all necessary data for the registration, transfer, or extension of the domain.

The subscriber undertakes to inform themselves about and accept all rules that apply to the individual domain extension or domain they wish to register, transfer to the provider, or extend. The provider can provide more information and explanation of the conditions at the subscriber's request.

This agreement remains valid for the duration of the domain registration that the subscriber chooses. If a certain domain is transferred to another registrar, this agreement is automatically terminated.

5.2. WHOIS Databases
For the needs of WHOIS databases, the subscriber allows the publication of the following data:
- first and last name and/or company name,
- postal address,
- email address,
- phone and/or fax number,
- domain name,
- DNS servers,
- date of registration and validity of the domain.

5.3. WHOIS Service for Domain Verification
On the provider's websites, a WHOIS interface (web form) is published, through which all visitors to the websites can check the status of web domains.

The provider does not guarantee the accuracy of the data displayed by the WHOIS interface, as due to the nature of web domains and WHOIS services around the world, this is not technically feasible.

We recommend that subscribers consult with the provider when they are not sure whether the data is really correct.

5.4. General Conditions for Domain Registration
By accepting these general terms, the subscriber confirms that they are familiar with and accept the rules of the registry for each top-level domain and that they undertake to fully comply with them. The provider maintains a list of registries by individual top-level domains and, at the subscriber's request, provides the subscriber with information about the registry for a specific top-level domain. The websites of some registries are, during the validity of these general terms, accessible at the following web links:

.COM, .NET, .CC - Verisign Inc.,
.ORG, .NGO, .ONG - PIR,
.BIZ, .US - Neustar,
.INFO - INFO.info,
.EU - EURid,
.SI - Register.si,
.ME - Domain.me,
.DE - DENIC,
.AT - NIC.AT,
.IT - NIC.IT,
.FR - AFNIC,
.CO - GO.CO,
.RU - NIC.ru,
.ES - Dominios.es,
.MOBI - dotMobi.mobi,
.UK, .CO.UK - Nominet.

The subscriber is aware of the fact that the rules of an individual registry are completely independent of the will and actions of the provider and that the registries are independent (legal) entities that are not connected to the provider.

The domain name cannot be changed after registration in the purchased period.

The .SI domain registration services performed by the provider (registrar of .SI domains) are subject to the rules and procedures determined by the ARNES organization (registry of .SI domains), so the provider reserves the right to change their offer and general terms of business without prior notice.

Rules and conditions that the subscriber agrees to when ordering a .SI domain:
- General Terms for Registration of Domains under .SI,
- Rules of Procedure for Alternative Resolution of Domain Disputes under the Top-Level Domain .SI,
- Rules on Personal Data Protection.

The subscriber can withdraw from the registration of a .SI domain within 14 days after registration, but only if the domain has not been activated in the meantime, whereby entering DNS servers into the domain registration system means activation of the domain. The subscriber must notify the provider of the withdrawal from registration via electronic or regular mail. The provider will initiate the procedure for deleting the domain and, in case of successful deletion, will return the funds paid for the domain registration within 5 business days in accordance with the payment method used by the subscriber.

5.5. Domain Registration
The subscriber agrees that the provider cannot guarantee that the subscriber will be able to register the desired domain, even though the current query through WHOIS servers indicates that the desired domain name is still available.

The subscriber agrees that neither the registration of the domain nor the way in which they will use it violates the legal rights of third parties and further, that the domain is not registered for, nor will it be used for any illegal purpose.

5.6. Domain Transfer
The subscriber agrees that they can order a domain transfer from another registrar to the provider only if:
- they are the domain owner or act or dispose of the domain owner's authorization,
- they have access to the domain holder's email address,
- they can obtain an authorization key or EPP code (or so-called "Auth Code"),
- the domain is still at least 5 days before expiration,
- they have the ability to confirm the domain transfer.

When transferring a domain, for certain domains, an automatic domain extension for 1 year is also performed in accordance with the rules of supreme registrars for generic domain extensions such as .COM, .NET, .ORG, etc.

The subscriber understands and agrees that the domain transfer from the provider to another registrar is feasible without additional complications and costs only if the domain has not expired or the current registrar has not restricted the possibility of transfer.

The price for domain transfer is a promotional price and can only be used once in the lifecycle of domain registration. When the price for transfer and extension has been used, the regular price for domain extension will be applied in the future.

5.7. Domain Renewal
It is the subscriber's task to timely execute the transaction in accordance with the payment deadline specified on the pro forma invoice for extending an individual domain. Based on this, the provider can perform a timely extension of the individual domain and thus ensure its uninterrupted operation.
Otherwise, the domain in question enters the "QUARANTINE" status. When reviving an individual domain from the "QUARANTINE" status, additional costs may arise, which are determined by the supreme registrar and over which the provider has no influence.

5.8. Domain Complaint
In accordance with the Consumer Protection Act, the subscriber does not have the right to withdraw from the domain registration contract when the domain, in accordance with the recorded transaction, has already been registered. These are services that were performed according to the exact instructions of the subscriber or were adapted to the subscriber's needs and due to their nature are not suitable for return.

6. Web Services

6.1. Security Maintenance of Websites Terms of use of this service:
- The security maintenance service applies to an individual web application and not the entire hosting plan.
- The subscriber is obliged to provide the provider with administrative access to the web application that is subject to the security maintenance service.
- In case the subscriber hosts several different web applications on one plan, they agree and understand that the provider cannot guarantee the security of any web application if not all applications on the hosting plan are included in the maintenance plan.
- The subscriber is obliged to provide the provider with access to all software that is necessary for the security maintenance of the web application.
- The subscriber understands and agrees that the provider does not provide support for the software used by the web application. In case of errors in the operation of the web application due to a security update, the provider is not obliged to fix these errors as part of the security maintenance service.

6.2. Web Services Complaint
In accordance with the Consumer Protection Act, the subscriber does not have the right to withdraw from the contract if the services were performed according to the exact instructions of the subscriber or were adapted to the subscriber's needs or which, due to their nature, are not suitable for return.

6.3. Microsoft Licenses
By using Microsoft 365 and Exchange Online services, you agree to Microsoft's General Terms and Conditions.
The terms are publicly accessible at the link: https://aka.ms/customeragreement.

7. Service Duration

7.1. The duration of the purchased services is indicated in the My NEOSERV Client Portal.
At least 30 days before the expiration date of the ordered services, the provider notifies the subscriber about the expiration of the services and sends them an offer (pro forma invoice) for extension to the email address specified in the My NEOSERV Client Portal.
All pro forma invoices and invoices are always available in the My NEOSERV Client Portal, where the subscriber can view them and also download or save them to their computer equipment.

7.2. The subscriber understands and agrees that if the pro forma invoice for the extension of services is not paid within the specified deadline, the services will cease to function on the specified expiration date.
To extend expired services, the subscriber must contact the provider for a new, valid offer. Additional costs may arise when reactivating services, especially with domains.

8. Limitation or Termination of Subscription

8.1. The subscriber understands and agrees that the non-execution of payment in accordance with the specified deadline on the forwarded offer (pro forma invoice) for the extension of services is considered as a cancellation of these services and/or the subscription relationship.

8.2. The subscriber understands and agrees that the subscription relationship will be terminated if the subscriber has provided incorrect or misleading information to the provider.

8.3. Either contracting party may terminate the subscription relationship for services at any time during the duration of the services.
The cancellation must be sent by electronic or regular mail and becomes effective in the next billing period.
The provider is not obliged to return already paid funds for the ordered web hosting service, except in the case of new orders for web hosting that are less than 90 days old.

8.4. The subscriber understands and agrees that the subscription relationship will be terminated if the subscriber does not comply with any article of the stated terms of business.

9. Damages and Compensation

9.1. The subscriber agrees not to claim or hold the service provider, their clients, or employees responsible for any damage that might arise from the use or inability to use the provider's services.

9.2. The subscriber agrees that the entire liability of the provider for services from the subscription relationship and for any violation of the subscription contract is limited only to the amount that the subscriber paid for the service.

9.3. If the subscriber intentionally or unintentionally harms the provider, the provider has the right to charge the subscriber in full for the costs for the damage incurred.

10. Data Protection

The provider and the subscriber undertake to treat as a business secret all data to which they will have access during mutual business cooperation, which includes all communication via email and telephone.

11. Technical Support

11.1. The subscriber understands and agrees that the provider provides support only and exclusively for services that the provider offers through their websites.
The subscriber understands and agrees that the provider provides support through the contact information listed on the provider's websites.

11.2. The subscriber agrees to search for an answer in the web content published on the provider's websites before requesting support.

11.3. The subscriber fully understands and agrees that the provider does not provide free (technical) advice.

11.4. The subscriber fully understands and agrees that, when communicating with the provider, they are obliged to follow the basic rules of etiquette, which dictate politeness and clear communication.
The subscriber understands and agrees that if they do not adhere to the basic rules of etiquette when communicating with the provider, the provider may refuse all further communication via telephone or in person and limit all further communication exclusively to electronic and regular mail. In the event that inappropriate communication continues or escalates, the provider reserves the right to terminate the subscriber's services and refund the purchase price in accordance with the payment method used for the offer (pro forma invoice).

12. Prize Contest

Terms of the NEOSERV STUDIO Prize Contest

Free website creation with the NEOSERV STUDIO editor.

Contest Rules
The organizer of the contest on the Facebook page Domains and Hosting NEOSERV.com is the company Avant.Si d.o.o. The participant in the contest is a natural or legal person who shares and comments on the post "Free Website Creation with the NEOSERV STUDIO Editor". The winner of the contest is determined by a random draw.

Right to Participate in the Contest
Contest participants can be adult natural persons who are citizens of the Republic of Slovenia. Persons employed by the contest organizer and their immediate family members, as well as persons employed by other legal entities connected with the implementation of this contest, cannot participate in the contest. Persons who do not accept the contest rules cannot participate in the contest. It is considered that the participant has accepted the contest rules by participating in the contest.

Rules for Participation in the Contest
No purchase of services or products of the contest organizer is required to participate in the contest. Sharing and commenting on the post on the Facebook social network is required.

Electronic Prize Draw
All contest participants who share and comment on the Facebook contest post can participate in the draw. One participant can participate in the prize draw only once. The result of the draw is final. Appeal is not possible. The winner will be informed about the receipt and method of prize collection by email or via Facebook message.

The prize draw will be conducted by randomly selecting a person using computer software with a random algorithm that draws the prize winner from the entire set of participants, under the supervision of a three-member commission of the contest organizer.

Winner's Obligations
Payment of the prize in cash is not possible, nor can the prize be exchanged for another service. The prize is not transferable. If the contest organizer, within three (3) business days from the moment when they send the winner a notification that they have been drawn, for whatever reason (e.g., the winner declares that they do not wish to accept the prize) does not receive all the necessary data and a statement that they wish to receive the prize, it is considered that the winner does not wish to accept the prize and thus the organizer, in relation to the drawn person, is free from all obligations under this contest and acquires the right to dispose of the prize for any other purpose.

The winner must, before creating a website with the NEOSERV STUDIO editor, provide all necessary materials for the preparation and publication of the website:
- domain,
- images,
- text materials.

The winner must submit the necessary materials within 30 days from the day when they received notification that they were drawn. The organizer accepts text and image materials only in electronic form.

The organizers and persons who participate in the implementation of the contest are not responsible for any damage that might result from the prizes. The organizer assumes no responsibility for any unwanted consequences that the participant and/or anyone else might suffer as a result of participating in the contest or as a result of using the prize.

Personal Data Protection
The contest organizer collects personal data about the winner only for the purposes of sending the prize and records of contest winners. The drawn person allows the contest organizer to publish their personal data (first and last name) on the internet for the purpose of informing about the results of the draw or prize collection.

Publication of Contest Rules
Contest participants, by participating in the contest, agree that they are familiar with the rules and undertake to act in accordance with the contest rules. In the event of any dispute or ambiguity, these rules are considered primary in relation to all other possible publications, whether in printed, electronic, or any other form.

Duration of the Contest
The Facebook contest with the prize "Free Website Creation with the NEOSERV STUDIO Editor" runs until December 9, 2020, until 23:59.

Prize
The randomly drawn winner (1) will receive the creation of a website, which will be created with the NEOSERV STUDIO web tool. The provider will create a website for the winner that meets the characteristics of the NEOSERV STUDIO Starter Package.

13. Violation of Terms

The subscriber fully understands and agrees that the provider reserves the right to take appropriate measures that would be necessary in case of violations of the articles of this document. Such measures include immediate restriction or (temporary) closure of the My NEOSERV Client Portal, access to the server system, and other services without prior warning and without refund of the purchase price.

The subscriber undertakes to protect their passwords and all other confidential data related to their user account and to immediately notify the provider in case of unauthorized or suspected interference with their user account. Unauthorized access includes suspected theft and/or loss of data, change of password or other security information, or any other event that may cause or enable unauthorized access to the subscriber's user account.

14. Change of Parties in the Contractual Relationship

The subscriber understands and agrees that the provider can transfer the provision of services along with all services, data, and rights and obligations to another legal entity. The provider undertakes to notify the subscriber in writing of such a change in advance within a reasonable time frame, within which the subscriber can object to the said change and terminate cooperation with the provider.

15. Dispute Resolution

The provider and the subscriber undertake to try to resolve any disputes amicably.

For any disputes that the provider and the subscriber could not resolve amicably, the court in Kranj has jurisdiction.

16. Changes to Terms and Conditions

The provider can freely change these general terms or change the offer of services covered by the subscription contract. Any such change becomes effective seven (7) days after it is published on the provider's websites. The subscriber agrees to regularly visit the provider's websites and will thus be informed of any changes. If the subscriber does not agree with the change, they can cancel the subscription relationship by sending a cancellation to the provider via electronic or regular mail within seven (7) days after this change takes effect.

The termination of the subscription relationship becomes valid when the provider confirms that they have received the subscriber's message. The subscriber agrees that by using the services after the expiration of this period, they consider and agree with all changes to the general terms.