How to Restore Email with JetBackup 5

If you accidentally delete your emails, don’t worry because you can restore them at any time from the backups that are made on the server on a daily, weekly and monthly basis.

The process for restoring emails from backups is quick and simple.

1. Click on the JetBackup icon in the cPanel control panel 5.

2. On the home page of the JetBackup 5 interface, click on the Email Accounts icon.

If you are not on the home page of the JetBackup 5 interface, first click on the Home icon or the House icon in the left-hand menu.

3. In the list, find the email inbox you want to restore.

If you want to restore to a different date, first click on the Choose Other Backup button next to the selected mailbox and select the desired backup date from the drop-down list.

Then click on the mailbox you want to restore and click Restore.

4. If you want to keep existing messages and only restore those that have been deleted, tick “Merge backup data with live account data” under “Restore Options”.

We strongly advise you to do this, as if you do not do this, any existing messages you have received or sent during the last day will be lost, as these messages have not yet been backed up on the server (backups are made during the night or in the early hours of the morning).

Then click the Restore Selected Items button and wait for the restore to complete.

If any of the folders you stopped today are not automatically visible after the renewal, you can enable this in the Webmail interface (we have prepared instructions for the Roundcube interface).

In the Roundcube webmail interface, click on the settings icon in the menu on the left.

For the folder you want to be visible, activate the slider next to it.

For further assistance, please call us on 059 335 000 or email us at info@neoserv.si.