When Malware Uses Your Computer to Send Spam

How can your computer get infected?

You can receive and open an infected mail message, get infected while browsing the web or installing infected software, or the infection can enter your computer via external data drives (CD, USB, etc.).

If your computer is infected, it can send SPAM (Spam) messages to your contacts, among others, via your mail client. This is of course not desirable, especially for business users. In addition to sending SPAM mail, an infected computer can also cause you many other inconveniences, such as theft of personal data and misuse of passwords already entered on your computer by various programs (e.g. FTP passwords, bank passwords, etc.). In certain cases, this can also lead to misuse of bank payments you make via your computer. As we are always concerned about the security of our customers and servers, we will alert you as soon as we detect SPAM being sent from your computer.

How can we fix the problem?

As this is a local infection (your computer/tablet/phone) we recommend that you scan and clean it with an antivirus program, which is usually sufficient to remove the infection.

There are several antivirus programs available (including free ones), such as:

• Microsoft Security Essentials
• AVG Free
• Avast

If you are unable to find the error yourself, or to discover why it is happening, you can contact us at any time by phone or email.