Synchronizing the Sent Folder (IMAP) on All Devices

It often happens that email clients synchronise the “Sent” folder incorrectly.

What is the actual reason why this synchronisation does not work properly?

• Check that you are using the IMAP protocol on all devices.
• Set your email client to synchronise the “Sent” folder with the server and not via a local folder.
• Also check the path of sent messages to make sure it points to the same “Sent” folder.

When you add your email address to your email client, first check where the “Sent” folder points to, making sure that the correct path is “Sent” and not, for example, “Sent Messages”.

You can check this by following the steps below.

iPhone and iPad

1. Launch “Settings”.
2. Under the IMAP field, select your account.
3. Select your account under the IMAP field.
4. Select “Mailbox Behaviours” and then “Sent Mailbox”.
5. Check that the “Sent” folder is marked as “On the Server”.

Apple Mail

1. Open the Mail application.
2. Select Mail -> Preferences -> Accounts -> Mailbox Behaviours.
3. Check the “Store sent messages on the server” box, which should be ticked, and save your changes.
4. After making the change, check Mailbox -> Use This Mailbox For -> Sent.

MICROSOFT Outlook

1. Select Tools -> Account Settings, the “Email” tab -> Change -> More Settings.
2. In the Folders field, select “Choose an existing folder” -> Sent.

Android

1. Select Settings -> Account Settings -> Folders.
2. In the “Sent folder” field, select the “Sent” folder.

For additional help, you can call us at 059 335 000 or write to us at info@neoserv.si.