How to Prevent Outlook from Asking for Your Password

The Outlook email client may sometimes ask you to re-enter the password for your email account, even if you have ticked the option to remember the password for next time when you enter your details. Usually, if you encounter this problem, a pop-up window will appear immediately when you start Outlook.

If you are experiencing the same problem and the Save this password to the password list option is not working, one of the solutions below will probably fix the problem.

Table of contents

• Solution #1 (remember password)
• Solution #2 (Outlook with Exchange)
• Solution #3 (reset servers)
• Solution #4 (new Outlook profile)

Solution #1 (password recovery)

1. Close Outlook.

2. Click on the Windows icon in the bottom left corner, type Control Panel and open the Control Panel.

3. Click on User Accounts.

4. Select Mail (Microsoft Outlook).

5. A pop-up window will open. Click on Email Accounts…

6. In the list of email accounts, select the one you want and then click on the Change…icon.

7. Re-enter your password in the Password box below and make sure that the Remember password option is ticked.

8. Confirm by clicking Next, then Finish in the new window.

9. Close all open windows and then open Outlook. Check that the problem with entering your password is fixed.

If the problem has not been resolved, follow the instructions below.

Solution #2 (Outlook with Exchange)

If you are using Exchange in conjunction with Outlook, there is an additional feature that allows Outlook to ask you to enter your password over and over again. In this case, you need to deactivate this feature.

1. Follow the instructions presented in the first solution (Solution #1), from point 1 to point 6 inclusive.

2. Click on the More Settings … button in the bottom right corner of the pop-up window.

3. Click on the Security tab and turn off the Always prompt for logon credentials option.

4. Underline the change by clicking OK, Next, Finish.

5. Close all open windows, open Outlook and check if the problem is fixed.

If the problem with entering your password is still not successfully resolved, follow the instructions below.

Solution #3 (reset servers)

Do you have the name of the server hosting your domain (example: sh12.neoserv.si) entered for incoming and outgoing mail? Instead, enter your domain details (example: mail.vasadomena.si).

1. Open Control Panel -> User Accounts -> Mail (Microsoft Outlook) -> Email Accounts…

2. Click on your email account and select Change…

3. When setting up the Incoming mail server and Outgoing mail server, use: mail.vasadomena.si.

4. Save the settings, close all windows and restart Outlook.

If the problem is still not resolved, you are left with the following solution.

Solution #4 (new Outlook profile)

There is a possibility that the problem is related to your Outlook profile. In this case you can fix it by creating a new profile.

1. Open Outlook, click on File in the top left corner, then select Account Setting -> Manage Profiles.

2. A new window will open and select Show Profiles…

3. You will see a list of existing accounts. Create a new one by clicking Add…

4. A small window will open, enter a name for the new profile and click OK.

5. Return to the Outlook client home page, select File (top left), then select Accounts Settings -> Change Profile.

6. Outlook will restart, and you will then be able to select a new profile.

If you have any further questions, please call us on 059 335 000 or email us at info@neoserv.si.