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USER INSTRUCTIONS

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If you use Outlook to send emails, in some cases you may receive the error message “IMAP Error synchronising folder 800CCC0E-0-0-560“. The error occurs if you have Outlook connected to another email sending application (e.g. Gmail or Yahoo Mail). The error results in slower performance of Outlook and/or Windows. Check below why this error occurs and how to fix it.

The most common reasons for error 800CCC0E-0-0-0-560

The error is not caused by the email server, but by incorrect synchronisation of IMAP folders on the local device or in the local email application. The most common reasons for this problem are:

  • incorrect user profile settings,
  • IMAP account is not synchronised correctly,
  • corrupted or oversized PST file,
  • insufficient space to store emails.

How to fix 800CCC0E-0-0-0-560 error in six steps

  1. Launch Outlook and select the File tab.Outlook File tab
  2. Select Info > Account Settings > Account Settings.Outlook account settings
  3. Select the IMAP account and click the Change button.Outlook changes the settings
  4. In the newly opened window, click on More Settings.Outlook - more settings
  5. Select the Advanced tab and write Inbox in the Folders Root folder path section.Outlook advanced settings
  6. Click OK and restart Outlook.

Outlook error 800CCC0E-0-0-0-560 should now be successfully resolved.

For further assistance, please call us on 059 335 000 or email us at info@neoserv.si.

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