Setting Up Remote Access on Your Mac (macOS)

Are you a macOS user and need help setting up your email client? We at NEOSERV are happy to help. In addition to the email instructions on our website, we also offer remote support via AnyDesk.

Remote support is done by having our technician temporarily connect to your computer via a secure connection and perform the necessary steps. This way, you avoid lengthy explanations over the phone and the problem is usually resolved within minutes.

Below we guide you through the process of downloading and setting up the AnyDesk app on macOS.

Downloading and installing AnyDesk

1. Open a web browser on your Mac (e.g. Safari, Chrome, Firefox).

2. Visit the official AnyDesk website: https://anydesk.com

3. Click the Download Now button. The system will automatically detect that you are running macOS and offer you the appropriate version of the software.

4. Once the file has downloaded, search for it in the Downloads folder.

5. Double-click on the downloaded file(AnyDesk.dmg) and follow the installation instructions.

6. After installation, open AnyDesk – you can find the application in the Applications folder.

Note: If you get a warning about an unknown developer when you start, select Security & Privacy in System Preferences and click Open Anyway.

Security Permissions

AnyDesk on macOS requires certain system permissions to run smoothly. Without these permissions, the application cannot display your screen or allow remote control.

Permissions required:

• Screen Recording. Allows our technician to see the contents of your screen.
• Accessibility. Allows you to control your mouse and keyboard remotely.
• Full Disk Access. Allows you to transfer files between devices.

Assign permissions

After starting the application, an icon will appear next to the AnyDesk ID number warning about missing permissions.

1. Click on it – the System Permission Status window will open.

2. Click on the corresponding button for each permission (e.g. Open Screen Recording Preferences).

3. The system will redirect you to System Preferences > Security & Privacy, where you enable the permission by ticking AnyDesk.

Note: Some permissions require you to restart the application after the change.

Connecting to a remote support technician

1. Your unique ID number is displayed at the top of the app and you can provide it to our technical team.

2. You will receive a notification in the app when our technician tries to connect to your computer. Accept the request by clicking Accept.

Note: If a window appears with additional permissions (e.g. file access), confirm them.

3. When the connection is established, the Session started message will appear in the application.

4. Our technician will make the necessary changes and notify you when he is finished.

5. Upon completion, the connection will be automatically disconnected. You can close the application and remove it from your computer if you wish.

For further assistance, please call us on 059 335 000 or email us at info@neoserv.si.