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Setting Up Remote Access on Your Computer (Windows)
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Need help setting up your email client? At NEOSERV, we’ve put together a number of guides and tutorials, but if you get stuck, we’re happy to help. To help you make the most of it, we use the AnyDesk remote support tool.
The relevant information for setting up your email clients is available here. In case, despite the correct settings, the email still does not work, the problem can only be found in the local device (computer, phone). As the email server provider does not manage local devices, it is not in the provider’s power to manage local settings for free. As a consequence, this service is considered as an additional chargeable service and is charged according to the price list (€ 14,99).
Follow the steps below to download and use the AnyDesk app. The process is easy and does not require any special technical knowledge.
AnyDesk: download to your computer
1. Open a web browser on your computer (e.g. Chrome, Firefox, Safari or Edge).
2. Visit the official AnyDesk website and click on the Download Now button.
3. Wait a moment for the program file to download to your computer.
AnyDesk: how to use
1. Open the AnyDesk application by double-clicking on the AnyDesk.exe file that you downloaded to your computer in the previous step. The file is most likely located in your Downloads folder. If you see a security warning when you run the application, click Run.
2. Provide our technician with the unique numeric code shown at the top of the app.
The code in the picture above is symbolic. DO NOT share your actual code with unauthorised persons. Only entrust it to our technical team so they can help you with remote support.
3. Once the technician has established the connection, an access permission window will appear on your screen – if you have Windows Firewall enabled. Confirm it by clicking Allow access.
4. Then confirm the connection in AnyDesk by clicking the green Accept button.
Note: If necessary, enable additional permissions (e.g. mouse control or file access).
5. Remote support is now enabled, as indicated by the“Session started” message in the window on the right.
6. Wait for our technician to make the necessary arrangements and terminate remote support when the work is finished.
AnyDesk: after use
1. After the remote support is completed, our technician will disconnect the connection.
2. You can then close the application and, if you no longer need it, uninstall it from your computer.
Should the problem turn out to be caused by the e-mail server, there will be no charge for the intervention. In this case, the error will also be immediately passed to the administrator of the server environment who will take care of the problem.
For further assistance, please call us on 059 335 000 or email us at info@neoserv.si.
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