My IP Address is Blocked – How to Unblock It

WHY IS THERE A BLOCKAGE?

Your IP address is blocked due to multiple consecutive incorrect logins to your hosting service:

• cPanel Control Panel
• FTP server
• Email accounts (including mail client – Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.)

Most of the time, the server blocks you when you enter a wrong username or password.

When accessing an FTP server, the system may also block you for having too many simultaneous connections.

Similarly, with e-mail, the server blocks you for having too short an e-mail checking interval, which is particularly problematic when you have multiple e-mail accounts active on one IP on one or more computers.

WHY IS THIS SECURITY MECHANISM NEEDED?

This security mechanism prevents malware from endlessly testing different combinations of usernames and passwords. This is because they can gain access to your hosting package and then use it to send SPAM (spam) mail or set up pages to steal personal data.

There are many such attacks on web servers (even on a daily basis), so it is vital to keep an eye out for these as well to ensure that all users on the server are better protected.

HOW DO I UNBLOCK MY IP SO I CAN ACCESS SERVICES AGAIN?

1. Log in to the My NEOSERV Subscription Centre.

2. After logging in, on the first page below you will find a window for checking the IP block (Is your website, email, FTP, cPanel not working?). By clicking the Unblock button, you will check whether your current IP is blocked, and the system will also display the reason for the block and offer you the option to unblock (release the blocked IP).

You can also enter another IP address in the window, for example the IP address of a colleague who is on a different network, and check the blockage in the same way as for your own.
You can check the history of the blocks by clicking on the archive.

For further assistance, please call us on 059 335 000 or email us at info@neoserv.si.